Dear Mr. Braun,
“It is often that businesses in the service industry hear all the complaints and very few accolades. I am happy to say this is the latter.
After deciding to make the huge commitment of installing a central air system in our home, my wife and I started the process of soliciting bids. This process, as you’re no doubt aware, can be tedious and frustrating. And after several attempts of procuring bids through conventional means, i.e. The Yellows Pages, our frustration was only heightened. Messages left on answering machines or with receptionists were never returned. Fortunately, through casual conversation with a neighbor the subject came up. And that’s when he said, “how about Union Fuel? I know they installed a central air system in my aunt’s home and she was very happy with them, and she is hard to please.” So I figured what’s one more phone call? The next day I made the call and was greeted by a very cordial gentleman who was more then happy to answer my questions. He identified himself as Dave Solt, the service manager, and that he himself would be the one to come to my home and work up the estimate. So we arranged a mutually convenient time for him to come by.
On the appointed day, he showed up on time and was just as cordial as he was on the phone. He was obviously very knowledgeable and was also patient and thorough in answering my questions. He assured me that the estimate would be completed and returned to me by the end of the week, if not before. I had in the meantime actually received a couple of other estimates from those providers who actually followed through and showed up. And when I received the estimate from Mr. Solt, which was before the end of the week, I was happy to see that it was in line with the others. While it wasn’t the lowest, it also wasn’t the highest. What influenced my decision, almost more than price, was the manner in which Mr. Solt conducted himself. Also, the fact that he said at least four technicians/installers would be dedicated to the job and that it would probably be completed in one day. This was very important to my wife. As we have a young child and it isn’t always easy to arrange things around a child’s schedule. I suppose that the Carrier equipment was also a determining factor, if only because it is brand recognizable.
The scheduled day of installation came and so did the technicians/installers, and on time. They were accompanied by Mr. Solt who saw that things were in order and understood. After his departure, the lead technician/installer, Randy, got things going. The crew of four or five guys went about their assigned tasks. They were each pleasant and professional. They obviously work well together and seem to enjoy it. Randy made sure to update me on how things were progressing throughout the day. His experience was also very evident. And before I knew it, it was sometime after 4:00 pm and the guys were cleaning up. They were all very conscious of making sure that things were left clean and in order.
So in summary, I just wanted to take the time to offer some accolades for a job well done. Word of mouth advertising is still the least expensive, but the most powerful. And if I should ever be asked for advice on who to turn to for central air conditioning needs, I can confidently say “how about Union Fuel? They installed my central air system and I was very happy with them, and I am hard to please.” – M.E.K.